Partigo Account and Data Deletion

We collect and keep personal data only for operating, securing, supporting, and legally administering the service for the purposes described in this policy. We do not keep it indefinitely merely because it may be useful. Retention may continue only where it remains necessary for those purposes, for the establishment, exercise, or defense of legal claims, or to comply with law. Typical examples include: - account and profile data while the account is open. When account closure is confirmed, access is disabled and the profile is removed from ordinary service use and discovery. To preserve evidence of the account and its activity in case of a later complaint, chargeback, fraud investigation, or legal dispute, a closure-time snapshot of the account, profile, consent, booking, support, security, and audit context may be moved to a restricted archive and normally kept for 5 years after closure. It is not used for advertising, recommendations, or ordinary service operation; - booking, receipt, payment-reference, refund, and transaction records normally for 5 years from the relevant tax filing, report, receipt, or transaction record, and up to 7 years where the Thai Revenue Department or another applicable rule requires or orders a longer period; - support, appeal, fraud, security, chargeback, and dispute records while the matter is open and afterward only for the period reasonably needed to document the outcome or establish, exercise, or defend legal claims. If a complaint, investigation, audit, or dispute is pending when a normal retention period expires, the relevant archive is placed on a documented legal hold and retained only until that matter and the applicable claim period are resolved; - booking chat messages and related chat metadata for at least one year (365 days) from the latest relevant record creation, chat activity, booked visit, booking completion or cancellation, refund, or benefit-restoration or forfeiture date. This is our ordinary service evidence-retention period, not a claim that the law requires one year for every chat. Deletion is deferred while a related cancellation, refund, or benefit-restoration process remains unresolved, relevant dates require verification, or an evidence-preservation, security, accounting, legal, or active-dispute hold applies. Reaching the minimum period does not cause immediate automatic deletion; records become eligible for retention review and controlled cleanup only after the applicable periods and holds have ended; - technical logs only for the limited period needed to diagnose incidents, enforce security, and maintain reliability, after which they are deleted or de-identified unless subject to a documented legal or security hold. Account closure therefore does not mean that every record is erased immediately. It means that ordinary account access and use stop and a closure-time evidence snapshot may remain in a restricted archive for the periods above. Archived data is limited to dispute, security, fraud-prevention, accounting, tax, audit, and legal-compliance purposes; it is access-restricted and may not be restored for ordinary product use or marketing. It is deleted or irreversibly de-identified when the applicable retention purpose and period end, unless a documented legal hold still applies. We maintain a review process for records that reach the end of their retention period.